SAP CRM- Online Training

The SAP - CRM is a course which enables to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available.

Course Curriculum :
The course focuses on the most important SAP -CRM features, and the course is divided into these main subjects:

	my SAP CRM Analytics
	my SAP CRM Marketing
	SAP CRM E-Commerce
	my SAP CRM Channel Management
	my SAP CRM Sales
	my SAP CRM Interaction Center
	my SAP CRM Service
	my SAP CRM Field Applications
	Implementation & Operation of my SAP CRM

Introduction to SAP

CRM Business Transactions

	Introduction about SAP
	Brief overview of SAP Architecture
	Introduction about various models in SAP

CRM Basic Data
	Business Partner
	Organisational Model
	Product Master
	Customizing settings for each object

	Overview of generic functions in business transactions
	Activity Management
	Customizing for these objects

Process Control and Determination

Specialization 1 - Sales
	Partner Determination
	Overview of Pricing in CRM
	Output Determination
	CRM Billing
	Introduction to Sales Scenarios
	Opportunity Management
	Copy Control
	General Quotation and Order Management Process
	Quotation Management
	Order Management
	Special functions in quotation and order management
	Contract Management

Specialization 2 - Sales
	Getting Started, Terminology
	Architecture, Landscape
	Agents Functions and Processes in IC
	Framework Profile
	Configuring Components
	IC Management Functions

Specialization 3- Interaction Center